[barmar]

We worked with George over the weekend, and it seems like Sophos Antivirus is causing his problem.

[kjpod]

barmar, on 2014-October-06, 09:29, said:

We worked with George over the weekend, and it seems like Sophos Antivirus is causing his problem.

Disabling Sophos did indeed resolve my connection issues, including the long-standing ones with Chrome. Thank you both for your efforts!

[ReeMC]

I can't log into BBO...Need Advise

[barmar]

There was a Flash update a couple of days ago. Safari blocks Flash applications if you're not running the latest version. So make sure you've updated.

[goffster]

cant login to bbo. Chrome or Safari

[Phil]

Running Chrome. Can't log on.

Cant log on from Android either.

[neilkaz]

Phil, on 2016-March-08, 21:04, said:

Running Chrome. Can't log on.

Cant log on from Android either.

Was VERY slow to logon 2.5 hours ago, but for the past 1.5 hours it seems to be impossible to get on.

[diana_eva]

There was a problem with one of our databases, sorry. All fixed now.

[Phil]

diana_eva, on 2016-March-08, 23:51, said:

There was a problem with one of our databases, sorry. All fixed now.

No DR?

[barmar]

Phil, on 2016-March-09, 10:16, said:

No DR?

There are a couple of components of our setup that are non-redundant.

[Larry245]

I cannot get a connection to BBO. I am using Windows 10 and both Internet Explorer and Chrome. The message I get says, "Shockwave crashed" and cannot get connected.

[barmar]

Larry245, on 2017-February-06, 01:42, said:

I cannot get a connection to BBO. I am using Windows 10 and both Internet Explorer and Chrome. The message I get says, "Shockwave crashed" and cannot get connected.

Make sure you have the latest Flash Player installed. It's built into Chrome, so make sure you're running the latest version, 56.0.2924.87.

[saf]

yes therfes a problem i cant log in

[barmar]

Our main server crashed last night.

[DaveRolyat]

I've tried all kinds of things with no success.

I get to the Flash login screen, click login, it goes away for a long time, then comes back and says "Connection Lost".

Tried IE, Chrome, Opera.

I can login to BBO to get hand records, but not through the Flash application.

[barmar]

Try clearing your browser cache. We made some changes this week, and your browser seems to be looking for the Flash files in the wrong place.

[DaveRolyat]

barmar, on 2017-September-19, 08:25, said:

Try clearing your browser cache. We made some changes this week, and your browser seems to be looking for the Flash files in the wrong place.

Thanks, but what do you mean, where is my browser actually looking and where should it be looking instead?

I've cleared both the browser cache and the Flash plugin cache, still same problem.

Is there an alternative way to access the page?

[diana_eva]

DaveRolyat, on 2017-September-22, 05:50, said:

Thanks, but what do you mean, where is my browser actually looking and where should it be looking instead?

I've cleared both the browser cache and the Flash plugin cache, still same problem.

Is there an alternative way to access the page?

Does this happen when you visit www.bridgebase.com and click Login/Register ? We had some problems with people using strange links like bridgebaseonline or old desktop shortcuts, but even those should work now.

[barmar]

DaveRolyat, on 2017-September-22, 05:50, said:

Thanks, but what do you mean, where is my browser actually looking and where should it be looking instead?

Until this week, it would go to a URL with a specific version, like /client/client_v48v/bbo.php. You didn't see this because it was hidden in an iframe in side the /client/client.php page.

We redesigned to get rid of the iframe, but to avoid exposing the version, it now redirects to a generic URL /client/current_version/bbo.php. current_version is a symbolic link on the server that we can change to point to the latest version.

What I saw in our logs when you tried to use the client is that you were trying to load the Flash file from /BBOMainLine.swf, but it should be going to /client/current_client/BBOMainLine.swf. I don't know where you're getting that incorrect URL from.

[barmar]

Just to understand. You say you get the Flash login screen. You mean this one -- this is the Flash login page.



or this one -- this is just an ordinary web page with a link to the above page.



Because the error I see in the log shows you failing to load the file that contains the first one, so I don't see how you could be clicking on that login button.