The facts:
1. 1NT was alerted and explained by East as "the red suits."
2. At the end of the auction, when West was asked if they play Sandwich NT, she responded "No."
3. When the E/W convention cards were reviewed, both were marked identically: "Sandwich NT" was indicated in the "Notrump Overcalls" section; "Systems on" was checked next to "Direct" overcalls, with a "15-18" range indicated.
4. 3♦ made exactly for +110.
5. West's actual hand was: ♠AK ♥J53 ♦AJT6 ♣QJ93.
The director was called at the end of the auction, and again at the conclusion of play. N/S argued that East's alert woke West up to the fact that 2♦ was not a transfer, and that 3♦ was not a retransfer. (3♦ would have been a retransfer in an uncontested auction in which the NT opener superaccepted, but E/W had no agreement about whether that would apply in a contested auction.) They argued that West's hand was quite suitable for play in hearts, which is what West "should have" assumed was East's intention. A heart contract by E/W would have made either seven or eight tricks depending on the defense and line chosen.
What do you think?