[jdempsey52]

I had an un-expected problem this evening and would be interested to know how I should have dealt with it.

I had created a paying tournament but forgot or removed my include custom list. The start time was set for 19:50.

We had 15 pairs entered including a pair that were not part of the missing include list.

When I noticed about 19:20, I chatted "Sorry, this is not an open tournament" with them and asked them to remove themselves from the list of registered players. They had inadvertently registered for the wrong tournament and did not know how to un-register - they were new to BBO. They had then registered for the correct tournament which had a start time of 19:30

Their tournament started and I asked them again to remove themselves from our list of registered pairs but they had no clue how to do that as they were already playing a board.

Our tournament had +allavail+ in the description

When it started, it gave an error message - not that they were not available as they were online - but that their BBO$ account was not funded.

The un-register offline teams did not work - presumably because they were available

In the end I cancelled the tournament and setup another and asked our members to register in the new tournament. Eventually we got under way at 20:10

Afterwards, it dawned on me perhaps I could have removed the +allavail+ - would that have worked?
Or is there some other way of removing registered and unwanted pairs?

Our

[diana_eva]

Yes, remove the +allavail+ to start the tournament.

[1_vidja]

If u had more syntax like +allavail+ to be used in description, please share with details.

jdempsey52, on 2020-May-20, 16:36, said:

I had an un-expected problem this evening and would be interested to know how I should have dealt with it.

I had created a paying tournament but forgot or removed my include custom list. The start time was set for 19:50.

We had 15 pairs entered including a pair that were not part of the missing include list.

When I noticed about 19:20, I chatted "Sorry, this is not an open tournament" with them and asked them to remove themselves from the list of registered players. They had inadvertently registered for the wrong tournament and did not know how to un-register - they were new to BBO. They had then registered for the correct tournament which had a start time of 19:30

Their tournament started and I asked them again to remove themselves from our list of registered pairs but they had no clue how to do that as they were already playing a board.

Our tournament had +allavail+ in the description

When it started, it gave an error message - not that they were not available as they were online - but that their BBO$ account was not funded.

The un-register offline teams did not work - presumably because they were available

In the end I cancelled the tournament and setup another and asked our members to register in the new tournament. Eventually we got under way at 20:10

Afterwards, it dawned on me perhaps I could have removed the +allavail+ - would that have worked?
Or is there some other way of removing registered and unwanted pairs?

Our

[jnichols]

You can also click on the tournament and then "Unregister offline pairs"

[jdempsey52]

jnichols, on 2020-May-24, 22:26, said:

You can also click on the tournament and then "Unregister offline pairs"

The trouble is they weren't offline, they were playing at a table in a different tournament

[barmar]

I think you could have solved this by removing +allavail+ from the description.