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Problem with login on Ipad

#1 User is offline   richawill 

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Posted 2020-November-18, 09:43

Hi, I've been using an old Ipad for my BBO sessions for several months very happily. About a week ago it has suddenly stopped working. I can get to the first webpage but I notice it doesn't update the player and table numbers, leaving them both at 0 (so it probably only gets partway to loading the whole page). I then hit the login button but nothing happens. I have changed nothing on this Ipad. I can login satisfactorily on my other devices (desktop and smart phone), using the same browsers and processes. So it's only a problem when trying to use the Ipad and it has only been a problem for the last week or so. Any ideas ? richard
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#2 User is offline   barmar 

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Posted 2020-November-18, 23:57

Our latest client upgrade appears to have compatibility problems with old operating systems such as iOS 9. We're looking into it.

#3 User is offline   richawill 

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Posted 2020-November-20, 08:56

Thanks so much barmar. This reply is very helpful and I'll wait in the hope that there might be a further update to help me use BBO again on my old Ipad. The Ipad is my favoured device for BBO as it allows me to play in comfort rather than in the office or by "borrowing" my wife's laptop !! Thanks again.
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#4 User is offline   barmar 

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Posted 2020-November-23, 00:28

View Postrichawill, on 2020-November-20, 08:56, said:

Thanks so much barmar. This reply is very helpful and I'll wait in the hope that there might be a further update to help me use BBO again on my old Ipad.

Don't hold your breath. I think our plan is just to document the minimum requirements for our software better. There aren't enough users with such old versions that we're going to expend significant effort to make it work.

#5 User is offline   HAREW 

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Posted 2023-November-26, 16:15

Hi, we had problems playing tonight with our iPads. We could log on but the cards did not appear. They are older too and don't have the latest operating system. It would be great if we could still use them to play.
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#6 User is offline   barmar 

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Posted 2023-November-26, 20:05

The problem with cards is a known issue with iOS 10 Safari. It will be fixed in the next day or so. In the mean time, try using a different browser like Google Chrome.

#7 User is offline   490rg 

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Posted 2023-December-17, 14:17

Same thing happened to me except my device is a Samsung smart tv.
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#8 User is offline   merton2 

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Posted 2024-January-22, 16:12

My iPad mini is no loner able to use BBO. The app will not open.
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#9 User is offline   barmar 

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Posted 2024-January-25, 01:58

View Postmerton2, on 2024-January-22, 16:12, said:

My iPad mini is no loner able to use BBO. The app will not open.

See this thread: https://www.bridgeba...pic/89283-ipad/
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