Both pairs play natural systems (Acol), so 1♦ showed at least four.
Before his second pass, South asked about the 4♦ bid and was told it was "a normal raise". An implication of this (understood by all players) was that the meaning was not affected by the double.
Result: 4♦(W)-1, NS+100.
NS called the director when the dummy did not match what they understood by the explanation. I didn't get to question the players, so I'm not sure what EW's expectations are of a 4♦ bid in this situation, either with or without the intervening double.
Would you consider adjusting the score if
(a) this would be a normal 4♦ raise for EW with or without the double, or
(b) this is a considerably weaker and more distributional hand than EW would normally have without North's double?
(a) this would be a normal 4♦ raise for EW with or without the double, or
(b) this is a considerably weaker and more distributional hand than EW would normally have without North's double?